Responsible for the maintenance and administration of Linux servers. This includes ensuring the server is running efficiently and securely, managing server resources, and performing routine maintenance and troubleshooting. Some specific tasks and responsibilities of a Linux server administrator include:

• Web Server Management: Configuring and maintaining Apache/LiteSpeed servers, SSL installations, virtual hosts, and CloudLinux for stability.
• Email Server Management: Managing Exim servers, configuring DKIM/SPF/DMARC and other anti-spam measures, troubleshooting delivery issues.
• Database Management: Optimizing MySQL/MariaDB performance, resolving query bottlenecks, and performing secure database backups/restores
• DNS Management: Configuring and troubleshooting DNS zones, resolving DNS resolution issues, and managing custom DNS records.
• Security Measures: Hardening servers with CSF, IDS/IPS, malware scans, patching vulnerabilities, and conducting security audits.
• Performance Optimization: Monitoring server health, tuning PHP-FPM and CloudLinux LVE limits, and implementing caching (LiteSpeed Cache, OPcache).
• Backup and Recovery: JetBackup/server backup process management, managing disaster recovery plans, and ensuring data integrity during restores.
• Monitoring and Alerts: Proactively addressing alerts for high load, service failures, or resource overages using monitoring tools.
• User and Group Management: Managing cPanel accounts, quotas, file permissions, and troubleshooting user-level issues.
• Software Management: Updating and patching PHP, Apache, and server dependencies while maintaining environment stability.
• Migration of Accounts: Executing and verifying complex website and email migrations with zero downtime and post-migration testing
• Malware Cleanup and Assessment: Identifying, removing malware, securing accounts, and ensuring compliance with security best practices
• Documentation: Drafting step-by-step guides, knowledge base articles, and documenting operational procedures for hosting environments
• Automation and Scripting: Creating robust Bash scripts for log analysis, performance tuning, and recurring server maintenance tasks

Strong customer service skills | Excellent verbal and written English communication skills {dual role - email support and phone support} Troubleshooting Linux servers and applications (CentOS, CloudLinux). Troubleshooting Wordpress and other open source CMS’s | Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS). Patience and perseverance to provide exceptional technical support to non-technical users.

• Solves web technology problems of Linux-based VPS users, dedicated server users, Resellers, and shared hosting users through WHM/CPANEL/SSH root access/Plesk for Linux
• Assists in website creation & troubleshooting of website builder(s), Weebly, & CMS like WordPress, Magento, Drupal, Joomla etc
• Resolves email-related problems (Unable to send [either from website contact form or email], receive, forward; Webmail; Email Client Configuration; Spam; etc)
• Resolves setup issues due to website migration, software and server settings, and other initial problems getting started
• Provides support for hosting-specific issues including debugging customer sites due to database connection issues, HTTP status errors (4xx – Client error, 5xx – Server error, etc)
• Assists in 3xx codes (redirection), website pointing, and the likes
• Performs DNS record transfers and setup on behalf of customers as well as troubleshooting DNS record issues
• Researches competitive product offerings and recommends changes to existing products or applicable add-ons that customers will benefit from
• Conducts impromptu GUI navigation tutorials to users who are aversed to reading written instructions/have reading challenges; and other such ad hoc tasks

Same tasks as outlined in the Linux Support Specialist job above, except geared towards shared hosting accounts for the most part, with the following highlights:

• Actively upsells value-added products and services to existing customers
• Upskilled and Supported various different Endurance Internation Group (EIG) brands Bluehost, Domain.com, Dotster, FatCow, FastDomain, iPage, iPower, and so on.

• Designs, develops, tests, and deploys web applications
• Assumes ownership of code throughout development, staging, testing, and production
• Develops appropriate code structures to solve specific tasks
• Ensures cross-platform optimization for mobile phones
• Creates servers and databases for functionality
• Provides support in the upkeep & maintenance of websites
• Recommends suitable web hosting solutions to clients based on their budgets, business, & technology needs
• Provides services to fix problematic web hosting connections (DNS etc) on behalf of the customer
• Processes website migration from one hosting provider to another
• Converts website to mobile app
• Provides website maintenance, modification, and updates using customer's backend access (dashboard/control panel) for CMS like Wordpress, Joomla, etc and other website builders like Weebly, Wix